Digi888 Privacy Policy — Malaysian Member Data Protection

1Introduction

Digi888 takes the privacy of every member using our platform seriously. This Privacy Policy is designed to transparently and honestly explain how we manage your personal information — from the moment you register to every transaction you carry out on our platform.

We operate under the domain digi888.fun and hold ourselves to the highest data protection standards — not merely because the law requires it, but because we believe member trust is the most valuable asset we have. Without your trust, nothing we do holds meaning.

This policy applies to all users of the digi888.fun website, the official digi888 mobile app for Android and iOS, and all digital services provided under the digi888 brand. Please read this document carefully and contact our support team if there is anything you do not understand or would like further clarification on.

2Personal Data We Collect

Depending on how you interact with the digi888 platform, we may collect various types of personal data. Below are the categories of data we collect along with specific examples:

2.1 Identity Information

Data that identifies you as an individual:

2.2 Contact Information

Data used to communicate with you:

2.3 Financial Information

Data related to deposit and withdrawal transactions:

2.4 Technical & Usage Data

Data automatically collected while you use the platform:

3How We Collect Data

Your personal data is collected through the following channels:

• 1

  Account Registration

  When you register a new account at digi888, you directly provide basic information such as your name, email, phone number, and password. This information is required to create your account.

• 2

  KYC Verification

  During the Know Your Customer (KYC) process, you will be asked to upload a copy of a valid identity document. This data is used solely to verify your identity and to comply with legal requirements.

• 3

  Financial Transactions

  Every time you make a deposit or submit a withdrawal request, your payment method information and transaction details are securely recorded in our system.

• 4

  Platform Usage

  Our system automatically logs technical data such as IP address, browser type, device used, and gaming activity patterns for security and service improvement purposes.

• 5

  Support Communications

  When you contact our support team via live chat or email, conversation records are retained to enable effective follow-up and improve service quality.

4Purpose of Data Use

Digi888 uses your personal data only for lawful and transparent purposes. The following is a full list of the purposes for which your data is used:

4.1 Account & Service Operations

• Create and manage your member account.
• Process deposits and withdrawals accurately and securely.
• Verify your identity through the KYC process.
• Provide access to digi888 games and services.

4.2 Security & Compliance

• Detect and prevent fraud, money laundering, and other illegal activities.
• Comply with applicable laws and regulations in Malaysia.
• Verify that members meet the minimum age requirement (18 years old).
• Investigate reported complaints and security incidents.

4.3 Communication & Support

• Send important notifications relating to your account and transactions.
• Inform you about promotions and exclusive offers (with your consent).
• Deliver effective and personalised customer support.

4.4 Platform Improvement

• Analyse usage patterns to enhance the user experience.
• Develop new features that better meet the needs of Malaysian members.
• Optimise platform performance across various device types.

5Data Sharing with Third Parties

Digi888 does not sell your personal data to any third party for marketing or commercial purposes. Data sharing only occurs in the following limited situations:

5.1 Trusted Service Providers

We only share necessary data with third-party service providers who support our platform operations, including payment processors, KYC service providers, and cloud infrastructure providers. All third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

5.2 Legal Requirements

Digi888 may disclose your personal data to the relevant authorities when required by Malaysian law, court order, or to assist in a legitimate financial crime investigation. In such cases, we will notify you if permitted to do so by the relevant authority.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving digi888, user data may be transferred as part of the business assets. In such cases, you will be notified in advance and your rights will remain protected.

6Security & Data Protection

Protecting your personal data and financial information is digi888's highest priority. We implement multiple layers of security to ensure your data remains safe from unauthorised access, loss, or misuse at all times.

6.1 Data Encryption

All data transmitted between your device and digi888's servers is protected with 256-bit SSL/TLS encryption — the same standard used by major banking institutions in Malaysia. Sensitive data stored in our databases is also encrypted using the latest encryption algorithms.

6.2 Access Control

Access to members' personal data within digi888's internal systems is restricted to staff who require the information to perform their duties. All access is logged and regularly audited to detect any anomalies.

6.3 Regular Security Audits

Digi888 conducts regular independent security testing and audits to identify and address any vulnerabilities before they can be exploited. Our 24/7 monitoring system is always active to detect cyber threats in real time.

6.4 Incident Response Procedures

In the event of a data security breach that may impact your information, digi888 is committed to notifying affected members within 72 hours of the breach being detected, in line with international data protection best practices.

7Cookies & Tracking Technologies

Digi888 uses cookies and similar tracking technologies to enhance the user experience and analyse our platform's performance. The following is an explanation of the types of cookies we use:

7.1 Essential Cookies

These cookies are required for core platform functions such as login session authentication, security, and language preferences. Without these cookies, the platform cannot function properly. This type of cookie cannot be disabled.

7.2 Performance & Analytics Cookies

We use analytics cookies to understand how members interact with our platform — which pages are visited most frequently, how long time is spent, and where members encounter difficulties. This information is used in aggregated form to improve the platform.

7.3 Functional Cookies

These cookies store your personal preferences such as language settings, preferred currency, and display layout. This allows the digi888 platform to deliver a more personalised and comfortable experience each time you log in.

7.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality. Refer to your browser's documentation for step-by-step guidance on managing cookies.

8Your Rights as a Member

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact our data protection team via email at [email protected]. We will process your request within 30 business days from the date of receipt.

9Data Retention Period

Digi888 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, the data retention periods are as follows:

• Financial transaction records — retained for a minimum of 7 years in compliance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC documents and identity verification — retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communication logs — retained for 2 years for reference and dispute resolution purposes.
• Analytics data and activity logs — retained for 12 months in identifiable form, and thereafter in aggregated, anonymised form.
• Basic account information — deleted within 90 days after the account closure request is confirmed, subject to the legal retention requirements above.

10Changes to the Privacy Policy

Digi888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. Any material amendments will be communicated to members via:

• In-platform notification upon your next login.
• Notification emails sent to your registered email address.
• Update the "Last Updated" date at the top of this page.

Continued use of the digi888 platform after any amendments are published constitutes your acceptance of the updated terms. If you disagree with the amendments, you have the right to close your account and request data deletion in accordance with the rights outlined in Section 8.

11Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how we handle your personal data, the digi888 Data Protection Officer (DPO) team is ready to assist.

For frequently asked questions about privacy and your account, visit the FAQ us for instant answers without the wait.